Payment Policy

By choosing Signature Fingerprinting LLC for your fingerprinting services, you agree to the following terms and policies.

Livescan fingerprinting is a service, not a product. Our service begins once your first fingerprint is captured and concludes with your fingerprints provided on a physical card, electronic submission, or EFT file.

Refunds will not be issued under the following circumstances:

• Fingerprints are no longer needed by the customer/client.

• The customer/client submits fingerprints incorrectly to an agency or business.

• The customer/client provides incorrect information to the fingerprint technician.

• The receiving agency or business does not accept the live scan, physical paper copy, electronic submission, or EFT file.

• The agency or business rejects the fingerprints due to poor quality.

We will provide one fingerprint card at no additional charge.

Our goal is to deliver the highest quality fingerprint captures possible. While we may offer guidance on submission procedures based on our experience, please note that agency processes can change, and the information provided by agencies can sometimes be vague or outdated. Therefore, it is the customer’s/client’s responsibility to verify and follow the correct procedures for their specific requirements.

If fingerprints are rejected for quality reasons, Signature Fingerprinting LLC will recapture your fingerprints at no additional charge.

Please understand that refunds will not be given for poor-quality fingerprints; instead, we will provide one free re-capture attempt as outlined above.

Thank you, Management,